Friday, June 22, 2012



Story goes like this, a girl sent her headphones in for warranty claim. Fine, it will be a new replacement but the catch is that it's not on the spot so she needs to come back.

We gotten the replacement, in unopened box mint condition and informed her. She came while neither me or my colleague was around (me on lunch break, colleague on leave), a senior technician attended to her. The protocol is we open the box in front of the customer for them to test. This girl was not happy with the replacement. Why?

She told the technician something about the headstrap. He was unsure of how to handle this so she was told that we will look into this and update her. We looked at it and did not find anything wrong with it.

She just called asking an update. We wanted to know what exactly she was unhappy about with the headphone. Turns out she finds the leather cushioning at the top of the head strap rough.

Like what? Are you bald or something? How does that matter? =___=


* my S H A T T E R E D dreams_ 11:10 AM