WORK RANT BELOW.

Men are nothing but trouble. Last month, a guy sent in his extinct ipod docking speaker saying it does not work anymore. He claims the thing is still within warranty but did not bring the receipt. Ok, we took in and asked him to email it to us.

A week later, the wife called asking about the status. -insert explanation-

"We had actually sent this for replacement before, it should still be within warranty. You can check your record."

Since it is an extinct model, we can offer a substitute of similar value but challenge is digging for the previous record.

That was before i went on vacation.

When i went back to work, my colleague had found her record and it has already gone past its warranty period ages ago, circa 2010. I was also told that the lady kept calling wanting to speak to me regarding this, despite knowing i was on long leave. (This is what you get for letting customers know your name.) We had forwarded this matter to the sales in-charge a long time ago and asked him to contact her since we are in no position to make any decisions. She called and found me 2 days ago. All i heard throughout the conversation was she calling practically every weekday for an update, she not wanting to get a replacement (we happen to have her extinct model lying around somewhere.) coz she don't want to go through the trouble, she needs it urgently for her classes (huh?) and getting a solid answer of the substitute we were offering. Apparently this lady has very selective hearing, she heard substitute as free replacement. -"customer assuming something is free but is actually not" mayhem-
After wasting 15 minutes and my brain cells negotiating with her, she agreed to pay for the substitute but it's not over yet! She then proceeds to ask about the specs of the substitutes offered, whether the sound quality is as good as her previous set, size of it, value blah blah blah

"Your area is out of the way. Can you deliver it by tonight? I don't think it's fair for me to travel all the way down for all the inconvenience you have given me." it was already 5.45pm on Friday. FARK OFF PLEASE, WE DON'T MIND LOSING A CUSTOMER LIKE YOU.

Today, she called again wanting to speak to me even after the sales in-charge had already spoken to her. For what? For more specs to compare the substitutes so she can make her decision! YOU OBVIOUSLY DID NOT DO ANY HOMEWORK, 1 CAN PLAY IPAD THE OTHER CANNOT. GOOD ENOUGH!? SERIOUSLY FARK OFF PLEASE.

To think all this started because the husband did not tell us the machine was replaced before and dunno about the warranty period.

Too many customers are going "You have bad customer service." because we do not do delivery due to their reluctance to travel to our farking ulu location, especially for small spare parts.


* my S H A T T E R E D dreams_ 11:16 AM